Refund policy
Our Commitment to Your Satisfaction
- At Cuddle Sheets, your satisfaction is our priority. We offer a 30-day return policy to give you peace of mind when shopping with us. Please review the details below.
Damaged or Incorrect Items
- If your product arrives damaged or incorrect, please contact us within 7 days of receiving your order. We will replace the product or correct the issue free of charge within 10 working days, where applicable.
30-Day Return Policy
- If you are not completely satisfied with your purchase, you may return your product within 30 days of receiving it. Please note:Products must be unused, undamaged, and in their original packaging to be eligible for return. Used, washed, or damaged items, or those not meeting hygiene standards, cannot be returned.Return shipping costs are the responsibility of the customer, unless the product was defective or incorrect.
- International customers are responsible for any customs or return handling fees.
- To initiate a return, contact our support team at admin@cuddlesheets.com. We will provide return instructions.
Non-Returnable Items
- Please note that customized, personalized, or final sale items are non-returnable and non-refundable, unless defective or incorrect.
Return Inspection
- All returned items are subject to inspection. We reserve the right to refuse a refund if the returned items do not meet our return requirements.
Refunds
- Refunds will be issued within 5-10 business days of receiving and inspecting your return. Additional processing time may apply depending on your bank or payment provider.
Contact Us
For any questions or assistance, please contact us at admin@cuddlesheets.com.